These general conditions of sale govern the relations between our company (Glove Story, SA, with a capital of 80,000 €, head office: ZIRST MACON LOCHÉ BP 4028 - 71040 MACON cedex 9, RCS MACON B 409 849072) and the non-commercial adult natural persons domiciled in metropolitan France, DOM-TOM and Monaco (here - after “the customer“) placing an order on the website http://www.glove-story.com products offered thereIt'ss. The delivery of the products ordered can only take place on the territory of metropolitan France, in the DOM-TOM and Monaco.
The validation of any order on this site, which can only occur once you have ticked the box “I certify that I have read the these general conditions of sale, which I accept”, automatically entails the application of these conditions general sales, to the exclusion of all others.
Any order only becomes final and is recorded by our services after validation of the payment. Once registered, the order gives rise to written confirmation from us to the e-mail address provided by the customer.
- Product Availability
In the event of unavailability of one of the products ordered, the customer will be notified by e-mail, to the address he has provided, as soon as possible. If the customer then wishes to cancel his order, he must inform the internet customer service by return at the following address; “Glove Story, ZIRST MACON LOCHÉ BP 4028 - 71040 MACON cedex 9”, within (3) days of receipt of the e-mail informing him of this unavailability.
- Delivery delay -
The delivery times indicated are given as an indication. A delay in delivery cannot give rise to termination, damages or penalties, in particular in the event of force majeure, strike, in particular of the postal services, stoppage of transport and supplies, administrative decisions, computer bugs or other event beyond our control. .
However, if the sale is for an amount greater than 500 €, the invoice will indicate the delivery deadline some products. In case of exceeding this period exceeding 7 days and not due to a case of force majeure, the purchaser may denounce the sale by registered letter with acknowledgment of receipt sent to our siege : “Glove Story, ZIRST MACON LOCHÉ BP 4028 - 71040 MACON cedex 9”.
- Delivery terms and costs
The products are delivered through the services of LA POSTE.
Shipping costs, invoiced in addition, are calculated according to two tariff zones
- Metropolitan France and Monaco:
○ Delivery charge of 7.50 € including tax for any order less than or equal to €80 including tax;
Free delivery costs
○ for any higher order to 80 € TTC ;
○ Delivery charge of 16.00 € including tax for any order less than or equal to €120 including tax; ○ Free delivery costs for all orders over 120 € TTC ;
- Reclamations -
In the event of partial loss or damage during delivery: the customer must submit a reasoned complaint to our internet customer service at the following address “Glove Story, ZIRST MACON LOCHÉ BP 4028 - 71040 MACON cedex 9”, within 3 days of receipt of the ordered products. He will also have to issue any reservations to the carrier and indicate any anomalies observed during delivery on the delivery slip. Failing this, he cannot claim any compensation.
In the event of total loss, the customer must make the same complaint to our customer service. internet.
In the event of non-compliance of the product delivered with the order, the product must be returned to our service. client (“Glove Story, ZIRST MACON LOCHÉ BP 4028 - 71040 MACON cedex 9”) in its packaging of origin. It will be changed at no additional cost to the customer.
- Price - Terms of payment
Prices are in euros ( € ) all taxes included, excluding shipping costs, according to the economic conditions (in particular VAT) in force during the validation of the order and may be revised or supplemented at any time.
Payment is made online, by credit card (CB, Visa, Eurocard, Mastercard), and PayPal, the debit of the card being made only when the order is dispatched;
For payment by credit card, our site is subject to a security system, with encryption of sensitive data.
- Transfer of ownership
The transfer of ownership of the goods sold is suspended until effective payment in full. of the principal and incidental price. However, the transfer of risks is carried out at the expense of the buyer. upon delivery.
- Withdrawal period
In accordance with article L. 121-20 of the consumer code, the customer has a period of 7 days working days from receipt of the products to return, at its own expense, the items ordered which do not not give him satisfaction.
Only products returned in their original packaging and conditioning to the address will be accepted. next: “Glove Story, ZIRST MACON LOCHÉ BP 4028 - 71040 MACON cedex 9”.
The customer will then be reimbursed as soon as possible and at the latest within thirty days following the date at which this right was exercised.
Our company has, for all stages of access to the site, from the ordering process to delivery, only one obligation of means. It cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses.
The photographs illustrating the products offered on the site are not contractual. Our company does cannot be held responsible for any errors, in particular typographical errors or differences in screen color/reality.
- IT and Freedoms (nominative data)
In accordance with the Data Protection Act, the processing of this data has been declared with the CNIL (National Commission for Computing and Liberties). The customer also has a right of access, rectification, and opposition to personal data concerning him. For this, he just send us the request by mail addressed to the following address:
“Glove Story, ZIRST MACON LOCHÉ BP 4028 - 71040 MACON cedex 9”.
- Resolution of the sale
In the event of non-performance of any of the customer's obligations, the sale may be terminated automatically at our sole discretion, without prejudice to damages.
- Applicable law - Litigation