General Terms and Conditions of Internet Sale
Application
These general terms and conditions of sale govern the relationship between our company (Glove Story, SA, with a capital of €80,000, registered office: Glove Story, 280 Rue Pouilly Loché - 71000 MACON, RCS MACON B 409 849072) and individuals of legal age, non-traders residing in mainland France, the French overseas territories (DOM-TOM), and Monaco (hereinafter referred to as "the customer"), who place an order on the website www.glove-story.com for the products offered. The delivery of ordered products is limited to mainland France, the DOM-TOM, and Monaco.
Placing an order on this website, which can only be done after ticking the box "I certify that I have read and accept these terms and conditions of sale," automatically implies full acceptance of these terms, excluding all others.
An order becomes final and is only recorded by our services once payment has been validated. Once registered, the order is confirmed in writing via email to the address provided by the customer.
Product Availability
In case of unavailability of one or more ordered products, the customer will be informed via email at the address provided as soon as possible. If the customer wishes to cancel their order, they must notify our online customer service by returning an email within three (3) days of receiving the notification of unavailability.
Delivery
Delivery Times
The indicated delivery times are given as estimates. A delay in delivery cannot justify cancellation, damages, or penalties, especially in cases of force majeure, postal strikes, transport disruptions, supply chain interruptions, administrative decisions, IT failures, or other events beyond our control.
However, for purchases exceeding €500, the invoice will specify a final delivery deadline. If this deadline is exceeded by more than 7 days, and it is not due to a force majeure event, the customer may cancel the sale by sending a registered letter with acknowledgment of receipt to our headquarters:
Glove Story, 280 Rue Pouilly Loché - 71000 MACON, France.
Delivery Methods
Products are shipped via LA POSTE (Colissimo) for mainland France and Monaco, and DHL Express for shipments outside these areas.
Shipping Costs
Shipping costs are calculated based on three distinct pricing zones:
-
Mainland France & Monaco (Colissimo shipping)
- Free shipping for all orders, regardless of the amount.
-
DOM-TOM & Europe (DHL Express shipping)
- Shipping fee: €4.99 (VAT included) for orders below €100 (VAT included).
- Free shipping for orders above €101 (VAT included).
-
Rest of the World (DHL Express shipping)
- Shipping fee: €9.99 (VAT included) for orders below €100 (VAT included).
- Free shipping for orders above €101 (VAT included).
Processing and Shipping Times
- Orders placed before 4:00 PM (French time): Processed the same day and shipped within 24 to 48 hours.
- Orders placed after 4:00 PM (French time): Processed the next day.
- Orders placed after 3:00 PM on Fridays or during the weekend: Processed on the following Monday.
We strive to ensure fast and efficient delivery. For any questions or concerns regarding your delivery, please contact us at contact@glove-story.com.
Claims
In case of partial loss or damage during delivery:
- The customer must file a written complaint with our online customer service at:
Glove Story, 280 Rue Pouilly Loché - 71000 MACON, France within 3 days of receiving the products. - Additionally, they must make reservations with the carrier and note any irregularities on the delivery slip. Without this, no compensation will be granted.
In case of total loss, the customer must also submit a claim to our customer service.
If the delivered product does not match the order, it must be returned in its original packaging to our customer service:
Glove Story, 280 Rue Pouilly Loché - 71000 MACON, France.
It will be exchanged free of charge.
Pricing and Payment Methods
Prices are listed in euros (€), including all taxes (VAT included), excluding shipping costs. Prices are subject to revision or adjustment at any time based on economic conditions (including VAT rates).
Accepted Payment Methods
Payments are made online via:
- Credit Card (Visa, Mastercard, Eurocard)
- PayPal
The card will only be charged when the order is shipped.
For credit card payments, our site ensures a secure transaction system with data encryption to protect sensitive information.
Ownership Transfer
Ownership of the sold goods is transferred only upon full payment of the purchase price. However, the risk is transferred to the buyer upon delivery.
Right of Withdrawal
In accordance with Article L. 121-20 of the French Consumer Code, customers have 7 business days from the receipt of the products to return, at their expense, any items that do not meet their expectations.
Returns will only be accepted if the products are sent in their original packaging to the following address:
Glove Story, 280 Rue Pouilly Loché - 71000 MACON, France.
The customer will be refunded as soon as possible and no later than 30 days from the date the right of withdrawal is exercised.
Liability
Our company is only responsible for providing reasonable efforts at all stages of site access, order processing, and delivery. We cannot be held liable for Internet-related issues, including service disruptions, external intrusions, or computer viruses.
The product images displayed on the site are non-contractual, and we are not liable for potential typographical errors or color discrepancies between the screen and the actual product.
Data Protection and Privacy
Customer data collected for order processing, including via cookies, is essential for order fulfillment and invoicing. This data may also be used for marketing offers from our company or other affiliated businesses.
In compliance with the French Data Protection Law (Informatique et Libertés), the processing of personal data has been declared to the CNIL (Commission Nationale de l’Informatique et des Libertés).
Customers have the right to access, modify, or oppose the processing of their personal data. Requests should be sent in writing to:
Glove Story, 280 Rue Pouilly Loché - 71000 MACON, France.
Order Cancellation and Dispute Resolution
If the customer fails to fulfill their contractual obligations, the sale may be canceled by our company without prejudice to potential damages and interest.
These general terms and conditions are governed by French law. In case of disputes, if no amicable solution is reached, the competent court will be either:
- The court of the defendant’s domicile, or
- The court where the goods were delivered, at the plaintiff’s discretion.